- M/s. NorthStar Motors Pvt. Ltd., Bengaluru becomes the 84thDealer of Mahindra’s Truck and Bus business. The sprawling facility is spread over 34,000 sq. ft with 9 vehicle service bays to impart quick and efficient service to its customers.
- The New Dealership is fully geared to offer sales, spares, and service to the entire range of vehicles – HCVs, ICVs, LCVs and Buses.
- MTB has rapidly expanded its after sales service and spares network which now includes 88 of 3S dealerships, 180+ Authorized Service Centres, 80+ Mahindra Customer Care Centres, 2000+ Spares retailers and 200+ Mobile Service vans as roadside assistance points supported with 22 exclusive M-Parts Plazas outlets. The company also has India’s first multi-lingual helpline, NOW 24×7, which is manned by technical experts to provide instant support to customers. The NOW mobile service vans and mobile workshops further add to the reach and agility of the support network.
After achieving a robust volume growth over the past 4 years, Mahindra’s Truck and Bus Business today inaugurated its state-of-the-art 3S dealership in Bengaluru, Karnataka. With 9 service bays, the facility can service more than 8 vehicles per day while also providing driver lodging, 24-hour breakdown assistance and AdBlue availability.
Speaking on the occasion, Mr. Vinod Sahay, Executive Chairman, SML Isuzu Ltd., President – Aerospace & Defense, Trucks, Buses & Construction Equipment, Member of Group Executive Board, said, “Delighted to inaugurate our new state-of-the-art dealership in Bangalore. M/s Northstar Motors becomes the 84th dealership of Mahindra Trucks and Buses. Together, Mahindra Trucks and Buses and SML now have 185 dealerships and 597 authorized workshops for trucks and buses across the country, providing world-class customer care to our valued customers. The Mahindra Group now holds close to 7% market share in trucks and buses, with a 24% market share in I&LCV buses. We are targeting to increase our market share to 10-12% by FY31 and over 20% by FY36.”
Dr. Venkat Srinivas, ED & CEO – SML Isuzu Ltd., Business Head – Mahindra Trucks, Buses & Construction Equipment added, “Our obsession with customer-centricity has driven us towards creating disruptive value propositions for our customers. Be it the guaranteed higher mileage of our entire product range, or the most advanced telematics solution – iMAXX, which gives the fleet owners complete control over their transport business or a rapidly growing network of dealerships and other formats of after-sales support paraphernalia, we are committed to impart the best customer experience in the Indian Commercial vehicle industry.
Mahindra BLAZO X, FURIO, OPTIMO and JAYO are the only CV truck range in India that are backed with double service guarantees – back on road in 48 hours, else the Company will pay the customer Rs. 1000/- per day and guaranteed turnaround of vehicle in 36 hours at the dealer workshop or company will pay 3000/- per day. Continuous product innovation and obsession with customer centricity is at the core of MTB which has made these guarantees possible.
