Engati, a leading Conversational AI and customer experience platform, received the prestigious ‘AI Innovation in CX 2025’ award at the BFSI Tech Summit, held at ITC Maratha, Mumbai. This recognition underscores Engati’s pivotal role in reshaping how financial institutions connect, acquire, and support customers using secure, scalable, and multilingual AI-powered solutions.
The award celebrates Engati’s groundbreaking application of Agentic AI, Generative AI, and automation to transform customer experiences across key digital touchpoints such as WhatsApp, Voice, Web, and Mobile Apps,among other digital channel set, each agent tailored to meet the BFSI sector’s high compliance, volume, and hyper-personalisation demands.
Engati has stood out for its ability to deliver real-world transformation through enterprise-grade AI agents that handle high-stakes processes such as loan and insurance applications, document collection, and real-time support. Purpose-built for the BFSI ecosystem, Engati’s platform enables secure, compliant, and scalable infrastructure to support mission-critical functions like KYC, verification, and policy fulfillment. Its multilingual Voice AI creates deeply human-like experiences in over 30 Indian languages, breaking communication barriers and democratising access to financial services. At its core lies a CX-first automation strategy, where AI resolves queries and intelligently nudges customers toward decisive actions, reminders, and conversions for better outcomes, eventually.
“We are on a mission to democratise AI Agents for CX. This award isn’t just a win for Engati, but also for Engati’s BFSI customers who believed in us. We are happy to move towards realising this vision,” said Imtiaz Bellary, Co-founder and Managing Director, Engati. “We’ve proven that with the right AI foundation, customer experience becomes a business accelerator- fuelling faster onboarding, fewer drop-offs, and higher conversions, all while ensuring rock-solid security and seamless scalability,” he added.
The AI Innovation in CX 2025 Award is part of the BFSI Tech Summit & Awards, organised by UBS Forums. These awards recognise organisations redefining customer experience in India’s financial services sector through transformative, scalable, and secure AI solutions.
